Before I post my review of Sandals Emerald Bay, Great Exuma, Bahamas, I wanted to tell you about the personalized service that Sandals Emerald Bay. As I mentioned in my previous post this is a smaller resort and you really get an intimate feel and I think the staff plays a big part in that.
No matter what type of staff member; front desk, landscaper, maid, butler, etc. they all would greet me with a smile and a “Good Morning/afternoon/evening”. It doesn’t sound like much but it really is a nice touch when everyone stops to say hello. Also, Sandals Emerald Bay has a weekly “Managers Reception” where they have a cocktail hour and you get to meet all of the managers of the property, another great way to feel welcomed here.
The service gets even better beyond the staff interactions and that is the concierge and butler service. All of the rooms have a concierge service and there are even rooms that come with butler service. I was able to stay in a room with butler service and it was the BEST! All of the butlers are trained by the elite Guild of Professionals English Butlers and they are here to make sure your vacation is perfect and as Myron says in the video below his job is to “create that warm vacation moment for you”.
The entire staff at Sandals Emerald Bay is very accommodating and will do all that they can to serve you. With that being said, my tip to you is to relax and remember you are on “island time”. By that I mean the service in the restaurants/bars can be a bit slower than what we are used to in the U.S. This didn’t bother me at all because I knew it was going to be like this and I was never in a hurry because “hey, I’m on vacation!”. But the servers and all the staff were very attentive and a lot of fun to talk to so I never minded the longer wait. In fact, I think it played a part in the intimate feeling of the resort because I was able to talk to the staff and get to know them. Denrick, a bar tender in the lobby of Il Cielo, was so much fun to talk to and he has some great stories! Make sure you get him to make you a “Bahamian Dream”, also he deemed himself the Mojito expert!
I had so much fun at Sandals Emerald Bay due to the fact the staff was so fun, friendly and helpful. One of the main reasons I would recommend this resort to anyone is because of the staff!
- Sean from Delta Vacations
*Sandals Emerald Bay is hosting me this week to review their hotel but all opinions are honest and my own.